AI-powered field diagnostics

Stop guessing. Start fixing.

Axiom gives biomedical and field service engineers instant diagnostic guidance — backed by real service manuals, schematics, and field repair data from engineers worldwide.

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bmefse.com

Error 102/030 on GE Senographe DS — lift is completely stuck, won't move up or down

Gathering information

Error 102/030 indicates a lift motor drive fault. This is typically caused by the lift board (J9 connector) or the motor encoder. Let's narrow it down:

Measure DC voltage at J9, pin 3.
Expected: 5.0V +/-0.5V. Report what you see.

[Source: GE Senographe DS Service Manual, Page 860]

Real-world example

Same fault. Two different outcomes.

Error 102/030 on a GE Senographe DS — the lift mechanism is completely stuck. Here's what happens with and without Axiom.

Without Axiom

Day 1

You see error 102/030. Search the PDF manual — 1,800 pages. Cannot find the fault code. Call OEM hotline, get put on hold.

Day 2

OEM calls back. Suggests replacing the lift motor board. Part ordered — EUR 2,200, 10-day lead time.

Day 12

Part arrives. You install it. Same error. Actual cause was the encoder cable at J9 — a EUR 30 part.

Day 14

Correct part finally installed. Machine back online. 14 days down, EUR 2,230 in parts, 3 site visits.

14 days · 3 visits · EUR 2,230 wasted

With Axiom

Minute 0

You type "error 102/030, lift stuck." Axiom instantly finds the fault in the service manual — page 860.

Minute 2

Axiom asks: "Measure DC voltage at J9, pin 3." You read 5.1V. Normal. Motor board ruled out.

Minute 5

Axiom narrows to encoder cable. A previous field repair from another engineer confirms this as the most common cause.

Minute 8

Root cause confirmed. Correct EUR 30 part identified. You fix it on the first return visit.

8 minutes · 1 visit · EUR 30 part

How it works

From fault code to fix in minutes

Axiom doesn't guess. It reads your service manuals, follows structured diagnostic logic, and learns from every repair across the network.

01

Describe the fault

Type, speak, or photograph. Axiom understands error codes, symptoms, and visual indicators in any language.

02

Manuals searched instantly

Axiom finds the exact pages, schematics, and procedures — across thousands of pages in seconds, not hours.

03

Guided diagnosis

Step-by-step troubleshooting. Axiom asks for measurements, eliminates causes, and narrows to the root fault.

04

Fix it, feed it back

Get the repair procedure and part numbers. Your fix joins the knowledge base — the next engineer starts where you finished.

Service intelligence

Gets smarter with every repair

Axiom isn't a static chatbot. It's a diagnostic intelligence that compounds — built on real documentation and real field experience.

OEM manuals ingested

Service manuals, schematics, wiring diagrams, and error code tables — every page embedded with full visual understanding of diagrams, circuits, and tables.

Field repairs fed back

Every resolved fault — what actually worked, what parts were used, what the real root cause was — is anonymised and added to the shared knowledge base.

Improves with every repair

The more engineers use Axiom, the better it gets. Each fix trains the diagnostic intelligence — rare faults become documented, common fixes surface faster.

The field engineer hivemind

When you resolve a fault, Axiom captures what actually worked — the root cause, the repair steps, the parts you used. That knowledge is anonymised and fed into the shared diagnostic intelligence. The next engineer facing the same error on the same model doesn't start from scratch. They start from where you finished.

Every fix makes the network smarter. No engineer works alone.

Supported equipment

40,000+ pages and expanding daily

Coverage across radiology, imaging, ICU, cardiology, surgical systems, and more. Upload your own manuals to extend coverage for any equipment.

Radiology & Imaging

CT, MRI, X-ray, fluoroscopy, mammography, DEXA

GE / Siemens / Philips / Canon

ICU & Patient Monitoring

Ventilators, patient monitors, infusion pumps, defibrillators

Mindray / GE / Philips / Draeger

Cardiology

Cath labs, angiography, ECG, echo, EP systems

Siemens / Philips / GE

Ultrasound

General, OB/GYN, vascular, cardiac, point-of-care

GE / Philips / Fujifilm / Mindray

Surgical Systems

C-arms, navigation, electrosurgical, OR integration

Siemens / Stryker / Medtronic

Sterilisation & Infection Control

Autoclaves, washer-disinfectors, reprocessors

Getinge / Steris / Belimed

Radiation Therapy

Linear accelerators, treatment planning, brachytherapy

Varian / Elekta

Your equipment

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